100% Satisfaction Guarantee
We believe in what we create. And we believe you should feel the same.
That’s why every alpha® product comes with a 60-day 100% money-back guarantee.
Use your product as intended. Travel with it. Take it to school. Put it to everyday use. If for any reason you’re not fully satisfied within 60 days of receiving your order, you can return the product and receive a full refund.
How it works
- The product must be returned within 60 days of delivery.
- It must be returned complete, including all accessories and components.
- The guarantee ONLY applies to purchases made directly through our webshop.
- If you choose to return your product within this period, the return shipping fee will be deducted from the refund amount.
We design our products to last. Most families never need this guarantee. But we offer it because confidence should go both ways.
No stress. No risk. Just thoughtful design made for everyday journeys.
Frequently asked questions
Looking for a quick answer?
Our frequently asked questions are regularly updated for our most common customer queries. Contact us if you don't find what you are looking for.
Satisfaction Guarantee
Yes. Every alpha® product comes with a 60-day 100% satisfaction guarantee when purchased directly from our webshop.
We believe in what we create and we want you to feel completely confident when choosing alpha®.
You have 60 days from the date you receive your order to try your product.
If you’re not fully satisfied, you can return it for a full refund.
Simply contact our support team before sending the product back so we can guide you through the process.
To qualify for a refund:
- The product must be returned within 60 days of delivery.
- It must include all accessories, components, and original parts.
- It must not be intentionally damaged.
Normal use and testing are, of course, expected.
No.
Your statutory 14-day right of withdrawal under EU law still applies.
Our 60-day satisfaction guarantee is an additional benefit offered by alpha®. Because confidence should go both ways.
The 60-day guarantee applies only to products purchased directly from our official webshop.
A money back refund will be transferred by the same method of payment that was used for the purchase. We will hold back the payment until we have received the item.