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FAQs

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Our frequently asked questions are regularly updated for our most common customer queries. Contact us if you don't find what you are looking for.

General Shop FAQ

What is your return policy?

We offer a 30-day return window from the date of delivery. Items must be unused and in original packaging. Customised products (e.g., with names or numbers) are not eligible for return unless faulty.

How long does shipping take?

Delivery times vary depending on your location and if customised with name or/and number. For most of Scandinavia and central Europe, standard shipping takes 3–7 business days. Custom products (Name and/or number) may take an additional 7-12 days to produce. (Depending on demand)

Do you offer international shipping?

Yes – we ship everywhere in the world! If for some reason your location isn’t supported at checkout, just send us an email:

info@alpha.shop.

We’ll do everything we can to make it work. No alpha® kid should miss out.

Can I track my order?

Yes! Once your order ships, you’ll receive a tracking number by email. You can also log in to your account to check the status.

How can I contact customer support?

You can reach us at info@alpha.shop or use the contact form on our website. We usually reply within 24 hours on weekdays.

alpha® NATIONS FAQ

What is the alpha® NATIONS collection?

alpha® NATIONS is a collection of shirt-shaped backpacks, cabin luggage, and accessories inspired by kids' love for sports and countries around the world. It’s all about personal pride, travel, and playful identity.

What products are available in the NATIONS collection?

We offer:

  • Cabin luggage
  • Large and medium backpacks
  • Bottle & sleeves
  • Accessories (patches, keychains, stickers, and more)

What products can be customised?

  • Backpacks can be customised with a number, keychains, and magnet patches.
  • Luggage can be customised with a name, number, and magnet patches.
  • Bottle Sleeve can be customised with velcro patch and keychains.

    Note: Keychains are not available for luggage.
Which countries are available?

We currently offer 23 countries, including Danmark, Sverige, Norge, Deutschland, Italia, España, France, Brasil, 日本 (Japan), and more. Each one is styled in that nation’s colours.

Are the bags suitable for school use?

Yes! Our backpacks are designed to be lightweight, functional, and water-resistant—perfect for school, sports, and everyday adventures.

What age range is the NATIONS collection for?

Our products are ideal for kids approximately 3 to 12 years old, depending on the product and size.

Are the bags waterproof?

They’re made with water-resistant materials to keep contents dry in typical weather conditions.

Can I buy extra patches or accessories?

Yes! You can shop extra magnet patches, country stickers, and keychains in our Accessories section. They're perfect for updating or customising your bag even further.

Is this only for football fans?

Not at all. While football is a big inspiration, the NATIONS collection celebrates all sports where kids wear shirts—like basketball, handball, rugby, and athletics. It’s about pride, play, and imagination.